EXTENDED SALE ENDS IN

Return Policy

 

NO QUESTION RETURN POLICY

OUR NO QUESTION RETURN POLICY IS ONLY AVAILABLE TO CUSTOMER’S WHO RECEVIED A LEATHER SAMPLE OF THE COLOR THEY ORDERED PRIOR TO PLACING THEIR ORDER. PLEASE MAKE SURE YOU GET YOUR FREE LEATHER SAMPLES FIRST PRIOR TO FINALIZING YOUR ORDER.

WE ARE PROUD TO HAVE THE BEST RETURN POLICY FOR LEATHER FURNITURE ONLINE. WHILE OTHER ONLINE COMPANIES WILL MAKE YOU PACKAGE YOUR FURNITURE, IN SOME CASES WITH THE ORIGINAL PACKAGING MATERIALS, OR ARRANGE YOUR OWN SHIPPING BACK - WE WON’T. WE KNOW BUYING LEATHER FURNITURE ONLINE CAN BE HARD, SO WE TRY TO MAKE THE ONLINE BUYING EXPERIENCE AS EASY AS POSSIBLE FOR YOU.

NO HEADACHES OR HASSLES, IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR ANY REASON IN THE FIRST 30 DAYS AFTER YOU RECEIVE YOUR ORDER SIMPLY PICK UP THE PHONE AND CALL US.

THERE ARE TWO OPTIONS.

 

  • OPTION 1: WE WILL ARRANGE THE PICKUP, PACKAGING AND RETURN ON YOUR LEATHER FURNITURE TO US. JUST NEED YOU TO TAKE PICTURES OF YOUR RETURNING ORDER THE DAY BEFORE IT IS PICKED UP SHOWING YOUR ORDER IS IN GOOD CONIDITION MINUS ANY PREVIOUS NOTED ISSUES IF ANY. SEND THESE PICS TO CS@LEATHERFURNITUREEXPO.COM WITH YOUR ORDER ID IN THE SUBJECT. THEN CALL US 1-800-737-7702 AFTER YOUR ORDER HAS BEEN PICKED UP SO WE CAN LET ACCOUNTING KNOW TO START THE REFUND PROCESS. WE WILL REFUND YOU IN FULL MINUS SHIPPING CHARGES ONCE WE CONFIRM IT HAS BEEN PICKED UP.

  • OPTION 2: IS THE MOST POPULAR OF THE TWO OPTIONS. YOU CAN EXCHANGE YOUR ORDER FOR A NEW COLLECTION OF EQUAL OR GREATER VALUE AND ARE WELCOME TO USE YOUR CURRENT ORDER WHILE THE NEW ORDER IS BEING MADE. YOU WILL RECEIVE A CREDIT OF WHAT YOU PAID FOR YOUR FURNITURE MINUS RETURN SHIPPING CHARGES TO BE USED TOWARD YOUR NEW FURNITURE. IF YOUR NEW FURNITURE COST MORE YOU CAN PAY THE DIFFERENCE WHEN THE NEW SET SHIPS. THE DAY PRIOR TO THE EXCHANGE WE JUST NEED YOU TO TAKE PICTURES OF YOUR RETURNING ORDER, SHOWING YOUR ORDER IS IN GOOD CONIDITION MINUS ANY PREVIOUS NOTED ISSUES IF ANY. SEND THESE PICS TO CS@LEATHERFURNITUREEXPO.COM WITH YOUR ORDER ID IN THE SUBJECT.

  • NOTE: WITH EITHER OPTION, IF THE FURNITURE IS RETURNED DAMAGED DUE TO CUSTOMER ABUSE YOU CAN BE SUBJECT TO A RESTOCKING FEE OF 10%-50%. IF YOU ARE CONCERNED YOUR CURRENT SET MIGHT GET DAMAGED WHILE THE NEW SET IS BEING MADE, WE CAN ARRANGE TO HAVE IT PICKED UP AND RETURNED TO US RIGHT AWAY.

IF THERE IS A PROBLEM DUE TO SHIPPING DAMAGE, DON’T WORRY AS WE ARE FULLY INSURED. OUR CLAIMS DEPARTMENT WILL ARRANGE A PROFESSIONAL TECHNICIAN TO COME TO YOUR HOME TO RESOLVE THE ISSUE/S. IF FOR SOME RARE REASON THE TECHNICIAN IS NOT ABLE TO RESOLVE THE ISSUE AND PARTS ARE NO LONGER AVAILABLE, WE WILL SEND A REPLACEMENT FREE OF CHARGE TO YOU OR GIVE YOU A FULL CREDIT. SEE THE NO WORRY DAMAGE PROTECTION/NO QUESTION RETURNS POLICY.

 

  • FOR RETURNS, PLEASE NOTIFY US AT CS@LEATHERFURNITUREEXPO.COM MAKE SURE TO INCLUDE THE NAME THE ORDER WAS PLACED UNDER, YOUR ORDER NUMBER AND THE PIECES YOU PLAN TO RETURN.

  • CALL US AT 1-800-737-7702 TO LET US KNOW WHEN YOUR FURNITURE IS READY TO BE PICKED UP. UNLIKE OTHER COMPANIES WHO MAKE YOU ARRANGE YOUR OWN RETURN SHIPPING; WE WILL BE HAPPY TO DO THIS FOR YOU. WHY? IF YOU DO IT ON YOUR OWN, YOU WILL HAVE TO PAY STANDARD SHIPPING RATES AND WE ARE HAPPY TO SHARE OUR DEEPLY DISCOUNTED VOLUME RATES WITH YOU. EVEN IF YOU WEREN'T HAPPY FOR SOME REASON, WE HOPE OUR PROMPT ASSISTANCE WITH YOUR RETURN WILL ALLOW YOU TO RECOMMEND LEATHER FURNITURE EXPO TO FRIENDS AND FAMILY.

  • DON'T WORRY, WITH OUR NO HASSLE RETURN POLICY WE WILL MAKE ALL THE ARRANGEMENTS TO HAVE YOUR FURNITURE PICKED UP AND RETURNED TO US. ALL YOU MUST DO IS LET THEM IN THE HOUSE AND THEY WILL PICK IT UP AND REPACK IT AT THEIR LOCAL HUB TO SHIP BACK TO US.


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