All items are shipped insured. In the rare event your furniture is damaged during shipment you will not be responsible.
When your furniture is ready to ship, we will email you shipping details so that you can follow your shipment all the way to you. When the shipping company gets within a day or two of you, they will contact you to schedule a time for delivery. Furniture is shipped curbside delivery and arrangements will need to be made by the customer for the furniture to be carried into the house. Our experience has been that the drivers can be helpful if you are courteous and offer a tip. We cannot, however, guarantee this so we recommend having help available when they arrive.
White Glove delivery is available for an additional $149 if desired. With White Glove, they will bring it into the room of your choice and remove all of the packing materials from your home. White Glove includes up to one flight of stairs and package removal. Any additional services may have additional costs.
White Glove delivery will extend the amount of time to arrive to you. The national average takes 13 days from the time the shipping company picks up your furniture. Sometimes they are a little faster and sometimes a little slower but rarely does it exceed 3 weeks from time of shipment.
In the event of a free shipping promotion, some areas of the U.S, and Canada require additional shipping fees including remote territories of Canada, islands and communities that require boat access such as Martha's Vineyard, CT, Gig Harbor, WA, etc. Please call us at 800-737-7702 for additional details and pricing.
When will my furniture arrive? Each of our sets has a different shipping time. Many of our sets ship within 2-3 weeks from the date we process your order which means you will have it within 4 weeks in most cases but can be up to 10 weeks. This is part of our under promise, over deliver policy so don't be surprised if it shows up sooner. We've learned that it is better to tell you 3 to 4 weeks and have it show up early than to tell you 2-3 weeks and have an unexpected problem with the freight company that causes a small delay.
We can ship anywhere in the 48 contiguous states.
What happens if something gets damaged on its way to you? We get asked that questions every day and one of the many reasons people love Leather Furniture Expo is that we do something that almost no other online store or national retailer will do: We take care of everything for you.
Our furniture all ships very well packaged and we use the best transporters in the country to make sure your furniture arrives safely. However, accidents can happen and because of that we insure EVERY single shipment at NO ADDITIONAL CHARGE to you. Even more important though is that in the very rare event that something happens, we have dedicated specialists to ensure the problem is resolved for you. If you read the fine print of most national retailers, in the event of product damage YOU are required to file the claim with the shipping company, arrange the technicians and inspectors and do everything else necessary to resolve the issues. At Leather Furniture Expo, WE will do all of the paperwork, arrange the technician if needed to come your home and coordinate shipping if a replacement is needed. This is one of the best reasons to buy from Leather Furniture Expo; we are furniture specialists who are with you every step of the way!
One advantage this gives you is that the shipping company will call you 24 hrs in advance to schedule a delivery time since they will need you to be there to sign for it. We do this not because we are expecting damage but because it can happen. We are very fortunate to have a less than 2% damage rate which is less than 2 in 100 shipments and over 90% of those are minor issues that can be corrected right in your home by a qualified and experienced technician. In the event that a piece does get damaged, it is very easy to take care of.
When the furniture arrives, be sure to inspect it before you sign for it. This is especially true if you notice any damage to the packaging.
In the event there is damage, follow these four simple steps:
It is very important that you follow these steps so that we can give you the highest level of customer service.
In the rare event that there is hidden damage that isn’t seen until after the driver leaves, please contact us within 24 hours of delivery to report it. This gives us time to file the claim. Most delivery companies have a 48 hour window to report hidden damage so it is important that we follow their guidelines.
Leather Furniture Expo reserves the right to attempt to repair or replace manufacturing defects and freight damage at our discretion. Since all of our furniture ships insured, if the piece is damaged we reserve the right to replace or repair the piece. If you do not desire a replacement or repair, you may return it using our No Question Return Policy.
We will accept claims for furniture with hidden damage with proof of damage (i.e. pictures, video, etc) within 48 hours of the receiving date.
Any and all manufacturing defects including but not limited to dye lot issues must be reported within 14 days of receipt of furniture.
Leather Furniture Expo is not responsible for the repair or exchange due to consumer abuse. Examples of consumer abuse are slices/ink marks/cigarette burns/scratches or scuffs on pillows and inner areas. All furniture is inspected thoroughly prior to shipment and heavy-duty special leather furniture packaging is used to prevent damages.
We do not guarantee delivery dates. In the rare event that we do promise a delivery date, it will be noted on your invoice from us. If you do not have an invoice with a typed delivery date, you do not have a guaranteed delivery date and cancellations for that reason will have a 15% restocking fee and any applicable shipping charges.
When the furniture company is ready to deliver your furniture, they will schedule a delivery time with you. If that delivery window is missed by the customer for any reason, many shipping companies will impose a re-delivery fee for having to make a second trip.
In the event that this charge is applied by the shipping company, this fee will be charged to the customer. This fee will be applied to the customers card that was used for the purchase of the their furniture.